Healthcare professionals in Cyprus must enter the electronic prescription following standard procedures and in the language used in the system.
Translation of the prescription is not required for cross-border use. If the patient dispenses their prescription in another participating European Union country via MyHealth@EU, the relevant information will be automatically translated through the European digital infrastructure and will be available to the pharmacist both in the original language and in the language of the dispensing country.
Automatic translation contributes to the safe and correct understanding of the prescription by healthcare professionals in the country where the patient is served.
Before accessing a patient's Patient Summary or dispensing a prescription through Cross-Border eHealth Services (MyHealth@EU), you must verify their identity using a valid identification document.
Each European Union member state determines which identification documents are used to identify its citizens when accessing cross-border health services, such as the Patient Summary and ePrescription.
When a European citizen visiting Cyprus requests access to these services, the healthcare professional must check the designated identification document specified by the patient's country of origin. For information regarding each country's acceptable identification documents, you may contact the National Contact Point for eHealth (NCPeH).
When you access a European citizen's Patient Summary through MyHealth@EU, the information will be displayed in a language that is understandable and directly usable during the provision of care.
However, certain information may be missing if it is not available in the patient's country of origin or if its automatic translation was not possible.
In the event that some information is unavailable or cannot be fully understood, clinical assessment and the provision of necessary care should proceed in accordance with standard medical practices, taking into account the history and information provided by the patient themselves.
After logging in securely via Gov.cy and verifying the patient's identity, you can request access to their Patient Summary or ePrescriptions through the Cross-Border eHealth Services platform.
Before accessing the data, you must inform the patient that their health data will be processed in the country where they are receiving healthcare.
If the data is available for cross-border exchange, the system will allow you to retrieve it. If it is not available, a relevant message will appear explaining the reason. For example, the patient may not have given their consent or may not have requested that their data be made available prior to departing from their country of permanent residence.
As a healthcare professional, you can only access the data that is necessary for the safe provision of healthcare and the proper dispensation of an electronic prescription.
In the case of ePrescription, the available information includes identification details of the patient and the prescribing healthcare professional, information for verifying the prescription, details about the prescribed medicine, as well as other relevant data necessary for the safe administration of the treatment.
In the case of the Patient Summary, you can access basic information regarding the patient's health status, such as allergies, current medication, chronic conditions, important medical history, and other data that contribute to making safe clinical decisions.
Access to data occurs solely within the context of providing health services and in accordance with applicable personal data protection rules.
In the case of an ePrescription, the contact details of the healthcare professional who issued the prescription in the patient's country of origin are available, so that you can contact them if you require clarifications regarding the treatment or the administration of the medicines.
When you retrieve a patient's ePrescription through MyHealth@EU, the information will be available both in the original language of the patient's country of origin and in a language understandable to you. The translation takes place automatically through the European digital infrastructure, facilitating the understanding and correct dispensation of the prescription.
The patient pays the full cost of the medicine in the country where they make the purchase. Subsequently, they can apply for reimbursement to the health insurance body of the country where they are insured, in accordance with the procedures and rules applicable there.
Whether the patient will be reimbursed, as well as the amount of reimbursement, is determined by the national health insurance system of their country of insurance, and not by the country in which the prescription was dispensed.
Cross-Border eHealth Services enable European Union citizens to receive safer and better healthcare when traveling in another European country. Through the MyHealth@EU service, healthcare professionals can, with the patient's consent, access key health information, such as the Patient Summary and ePrescriptions. In this way, the patient can be served more quickly and effectively, even when temporarily outside their home country.
Cross-Border eHealth Services currently include two core services:
ePrescription
Enables citizens to obtain their medicines from pharmacies in other European countries using the electronic prescription issued in their home country. In this way, access to medication during travel or temporary stay abroad is facilitated, while ensuring continuity of healthcare.
Patient Summary
This is a brief digital record containing important information about a citizen's health, such as allergies, medication, chronic conditions, previous illnesses, and surgical procedures. With the patient's consent, this information can be made available to healthcare professionals in other European countries to provide safer and more effective care.
In the future, the services will expand to include other health information, such as laboratory results, medical imaging, hospital discharge reports, and gradually the citizen's complete electronic health record.
Thanks to these services, European citizens will be able to enjoy healthcare services as if they were in their home country, even when traveling to other EU countries. For example, they will be able to obtain their medicines from a pharmacy without needing a printed prescription and without worrying about language barriers. At the same time, doctors in the destination country will have access to necessary medical data through the Patient Summary, a fact that can prove lifesaving in emergency situations. Furthermore, it will improve the quality of medical assessment, allowing doctors to access critical information, such as potential drug allergies or the patient's recent medical history.
When a citizen travels or temporarily resides in another European country, they can access key health services through the MyHealth@EU system.
For example, if they need to obtain their medicines, they can visit a pharmacy in their host country and, without needing a paper prescription, the pharmacist can electronically retrieve the prescription issued in their country of residence.
If they need to visit a doctor during their trip, the healthcare professional can, with the patient's consent, access their Patient Summary. This summary includes essential information, such as allergies, medication, and key medical data, contributing to safer and more effective care delivery.
To enable the use of these services, the relevant health information must be available for secure cross-border exchange, in accordance with the applicable personal data protection framework.
The protection of your personal data is a top priority in Cross-Border eHealth Services (MyHealth@EU). Your health data are protected in accordance with the General Data Protection Regulation (GDPR), European legislation, and the national rules of your country.
Access to your data is granted only to authorized healthcare professionals and solely when necessary for the provision of the care or treatment you require.
In order for healthcare professionals in another European country to access your data through the MyHealth@EU system, your consent is required.
If you have not provided your consent, healthcare professionals in the country you are visiting will not be able to view your Patient Summary or your ePrescriptions through the system. This may limit their ability to provide you with appropriate care during your trip.
To be able to use Cross-Border eHealth Services when traveling to another European country, you need to visit your doctor in Cyprus and provide your consent for the creation or updating of your Patient Summary and, if necessary, for entering your ePrescriptions into the relevant system.
After your details are registered, this information will be available, securely and in compliance with personal data protection legislation, to healthcare professionals in other European countries when needed.
For this procedure, ensure that you have a valid identification document with you (e.g., identity card). You can also check the availability of your data through the Beneficiary Portal.
Yes. As a European Union citizen, if you need medical care during a temporary stay in another EU country, you are entitled to medically necessary care under the same conditions as persons insured in that country.
To benefit from this right, it is important to carry your European Health Insurance Card (EHIC) with you. This card proves that you are insured in an EU country and facilitates your access to public healthcare services, as well as payment or reimbursement procedures where required.
When you visit a pharmacy or doctor in another European country and wish to use Cross-Border eHealth Services (MyHealth@EU), you will need to prove your identity with a valid identification document.
For Cypriot citizens, identification is done using the Cypriot Identity Card (ID). Citizens of other European Union member states residing in Cyprus can use their Registration Certificate ("yellow slip"), which states their ARC number, along with an official identity document or passport from their country of origin that clearly displays their date of birth.
You do not need to worry about the language. When the pharmacist retrieves your electronic prescription through Cross-Border eHealth Services, the information appears in their own language, enabling them to correctly understand its contents and dispense the appropriate medication to you.
In this way, it is ensured that prescription information is transferred accurately between countries, reducing the risk of misinterpretation due to language differences.
If you receive medicines or medical care during your trip to another country, you will pay the cost of the services at that time, according to the rules applicable in the visiting country.
Upon your return, you can submit a claim for reimbursement to your country's health insurance body, presenting the necessary supporting documents, such as receipts or invoices.
The reimbursement and its amount are determined by national legislation and the rules of the healthcare system of the country in which you are insured.
- The medication is not available at that specific pharmacy.
- There is no equivalent or suitable substitute in that country.
- The medication has not been authorized or is not marketed in the country you are visiting.
- Local legislation or dispensing regulations do not permit its supply.
No. An ePrescription issued in another European country cannot be dispensed in your country of residence through Cross-Border eHealth Services.
However, if you have received a printed copy of the prescription and it contains all the necessary information, you may be able to obtain the medication from a pharmacy in your country of residence, in accordance with the national rules and procedures applicable there.
Cross-Border eHealth Services (MyHealth@EU) are intended for citizens temporarily staying in another European Union country outside their country of residence and insurance.
You cannot dispense through MyHealth@EU a prescription belonging to another person who remains in their country of residence while you are traveling to another EU country.
However, if your child or spouse is traveling with you and requires medication, you may be able to act on their behalf. In this case, you will need to follow the procedures applicable in the host country and present any required supporting documents, such as an identification document, a birth certificate for minor children, or another official authorization document.
The conditions and procedures vary from country to country, and in some cases, dispensing a prescription or accessing health data on behalf of another person may not be permitted.
- Allergies and important health alerts.
- Medical history, such as previous illnesses, vaccinations, or surgical procedures.
- Your current health status, including existing conditions, medication, medical devices, or implants.
- Recommendations or information related to your treatment.
- Social history, where relevant to the provision of care.
- Information regarding pregnancy, when relevant to healthcare.
- Key clinical findings and diagnostic test results.
The Cross-Border eHealth Services platform can be used by citizens, doctors, and pharmacists, depending on the purpose of use.
To log in, you must have a verified Cy Login account and have enabled two-factor authentication (2FA).
Access can be achieved in two ways:
- Through the National Contact Point for eHealth (NCPeH) platform.
- Through the gov.cy portal, by selecting the "Health" category and then the "Cross-Border eHealth Services" service.
Depending on your role, you will be able to access:
- στην the Beneficiary Portal, to view your personal health data and electronic prescriptions,
- or the Provider Portal, for the provision of services by healthcare professionals.
Yes. Participation in MyHealth@EU services is subject to the rules of your country of residence. In Cyprus, you can be informed by the competent authority regarding the available options concerning consent or the restriction of cross-border access to your health data.
Does every doctor in the country I am traveling to automatically have access to my health data? Do I need to declare that I am traveling?
No. Healthcare professionals in another European country do not have automatic access to your health data. They can only gain access if your data have been made available for cross-border exchange in accordance with the rules applicable in your country of residence.
You do not need to inform anyone in advance that you are going to travel. However, it is important to ensure that your Patient Summary and ePrescriptions are available through Cross-Border eHealth Services so that they can be used if you require medical care abroad.
MyHealth@EU services are gradually expanding to all European Union member states. However, the available services may vary from country to country. Before traveling, it is advisable to stay informed about participating countries and the specific services they offer.
You can view the list of active participating countries and the services available per country by clicking here.
No. MyHealth@EU services are designed primarily to support healthcare during temporary stays in another EU country. For planned treatment, different procedures and requirements may apply.