Patient Summary
Includes essential information to ensure proper, safe, and timely medical care for the patient.
ePrescription and eDispensation
Allows a patient to receive a prescription for medicine from a doctor in their country of permanent residence and dispense it at a pharmacy in another EU country.
Original Clinical Documents (Coming Soon)
Documents containing health-related information such as laboratory result reports, hospital discharge reports, and medical imaging reports.
Citizen Information
Core Services We Support
Electronic Cross-Border Health Services
Who the service is for
Citizens traveling from Cyprus to another EU Member State
The Healthcare Professional you visit in another EU Member State supporting Electronic Cross-Border Health Services will have access to your patient summary, which includes information such as allergies, chronic conditions, and current medication. Additionally, through the ePrescription service, your doctor in your country of permanent residence can issue an electronic prescription, which can then be dispensed (Dispensation) at pharmacies in the destination country. The details of the dispensed medication are subsequently transmitted back to your country of permanent residence.
*This service applies to permanent residents of Cyprus holding a Cypriot ID card or EU citizens holding a permanent residence certificate.
Citizens visiting Cyprus from other EU Member States
The Healthcare Professional you visit in Cyprus will have access to your patient summary created in your country of origin, which includes information such as allergies, chronic conditions, and current medication. Additionally, you can dispense prescriptions issued in your country of origin at pharmacies in Cyprus (eDispensation).
Electronic Cross-Border Health Services
How to use Electronic Cross-Border Health Services (MyHealth@EU)
For Cypriot Citizens traveling within the EU
(Applies to permanent residents of Cyprus or EU citizens/ARC holders residing in Cyprus)
Before your trip
Before departing from Cyprus, it is necessary to visit your doctor to create or update your Patient Summary, as well as issue an ePrescription. Giving your consent is mandatory. You can monitor your registered health data via the Beneficiary Portal.
During your trip abroad
If you require medical care, inform the doctor in your destination country that you wish to use the MyHealth@EU Electronic Cross-Border Health Services and present your identification document. Once your details are verified in the system, the doctor will gain access to your patient summary (allergies, vaccinations, chronic conditions, and current medication) to provide appropriate treatment.
Similarly, if you wish to collect medicine from a pharmacy (eDispensation), visit an affiliated pharmacy in the host country and present your identification document. The pharmacist will locate the electronic prescription issued by your doctor in Cyprus and dispense the medication. Upon completion, the dispensation details will automatically be sent back to the Cyprus National Contact Point for eHealth (NCPeH).
Required Identification Documents: Ensure you carry appropriate identification documents. For Cypriot citizens, a Cypriot Civil ID is required. For EU citizens residing in Cyprus, a valid Residence Permit is required. If you hold a "Yellow Slip" (ARC Number) but have not yet received your residence permit card, you must carry your ARC number along with an official document from your country of origin displaying your date of birth.
Citizens visiting Cyprus from other EU Member States
(Applies to EU citizens traveling to or temporarily residing in Cyprus)
Visiting a Doctor in Cyprus (Access to Patient Summary)
When visiting a doctor in Cyprus, present the official identification document specified by your country of origin. By entering the required details, the doctor will connect to the secure portal of the National Contact Point for eHealth (NCPeH) to retrieve your Patient Summary, gaining immediate insight into your medical history to provide suitable care.
Dispensing a Prescription at a Pharmacy in Cyprus (eDispensation)
If you have an electronic prescription issued by a doctor in your country of permanent residence, visit a pharmacy in Cyprus with your identification document. The pharmacist will locate the prescription in the system and, upon verifying your identity, dispense the medication (dispensation is strictly restricted to the individual named on the prescription). Once completed, the dispensation details—such as the pharmacist's name, quantity, and date—are automatically sent back to your country.
NCPeH
Beneficiary Portal
Access to My Data
The NCPeH Beneficiary Portal (ncpeh.neha.org.cy) is Cyprus's official platform for accessing Electronic Cross-Border Health Services (MyHealth@EU). Through the portal, citizens can view their Patient Summary and ePrescriptions when traveling within the European Union. If no health data appears in the Beneficiary Portal, it indicates that none has been uploaded by your healthcare provider.
To log in to the service, you will need an active CY Login account with Two-Factor Authentication (2FA) enabled to ensure maximum protection of your personal medical data.
Data Security & Rights
Important Notes on Security & Rights
Regarding the protection of your health data
The processing of your personal and medical data is conducted with full transparency and strict security in accordance with the General Data Protection Regulation (GDPR).
Regarding data retention, for permanent residents of Cyprus, the Patient Summary is retained for 15 years from its last update. Conversely, for visitors from other EU countries, the Patient Summary is not stored at all in Cyprus. System log files are stored permanently.
If you consent to data processing, you retain the following rights:
Rectification (Article 16): Request correction of inaccurate data in your Patient Summary.
Erasure / "Right to be Forgotten" (Article 17): Request erasure of your data. This applies only to data existing at the time the request is received, not to future data. This right is not absolute and applies under specific conditions.
Objection (Article 21): Right to object to processing for reasons related to your particular situation.
Withdrawal of Consent: Right to withdraw your consent at any time.
Complaint: Right to lodge a complaint with a supervisory authority (in Cyprus or the treatment country).
Data Security & Rights
Data Exchanged
1. Patient Summary:
Identification & Details: Patient identification (Patient Civil ID Number, Surname, First Name, Date of Birth, Gender, Country of Origin), Contact Details (Patient Address), Preferred Contact Doctor, Contact Person / Legal Guardian, Insurance Information, Document Details.
Medical History: Author and Organization (Authoring Organization, Legal Authenticator), Additional Information / Knowledge Sources, Allergies, Medical Alert Information, Medical History (Vaccination/Prophylaxis information, Resolved, closed, or inactive problems, Medical history).
Clinical Data: Medical Problems (Current problems, Medical devices and implants, Procedures, Functional status), Medication Summary (Current and relevant past medications), Social History, Pregnancy History (Current pregnancy status, History of previous pregnancies), Patient-provided data, Results, Care plan.
2. Electronic Prescription and Dispensation:
Patient Data & Certification: Patient Data (Surname, First Name, Date of Birth, Personal Identification Number, Gender, Mother Tongue), Prescription Certification (Prescription Number, Issue Date).
Prescriber & Product: Identification of Prescribing Healthcare Professional (Surname, First Name, Professional Qualifications, Direct Contact Details, Work Address, Digital Signature, Healthcare Provider Number), Product Identification (Product Name, Product Identification Number(s), Package Identification Number(s), Marketing Authorization Holder, Active Substance(s), Active Substance Strength(s), Product Classification, Pharmaceutical Form, Unit of Presentation, Package Type, Package Size).
Prescription & Dispensation Details: Prescribed Product Quantity, Dosage Regimen, Units per Dose, Frequency of Intake, Route of Administration, Duration of Treatment, Treatment Start Date, Instructions for Use, Prescription Expiration Date, Repeats, Reason for Prescription, Substitution, Dispensing Pharmacist and Pharmacy Details.
Data Security & Rights
Contacts & Data Protection Officers
Data Controller
For exercising your data protection rights:
Name: DPO
Address: 67A Lemesou Avenue, Aglantzia, 2121, Nicosia, Cyprus
Tel.: +357 22436046
Email: dpo@neha.org.cy
Data Processor
Name: National eHealth Authority
Address: 67A Lemesou Avenue, Aglantzia, 2121, Nicosia, Cyprus
Tel.: +357 22436000
Email: info@neha.org.cy
Data Protection Officer
For submitting an official complaint:
Name: Office of the Commissioner for Personal Data Protection
Address: 15 Kypranoros, 1061 Nicosia
P.O. Box: 23378, 1682, Nicosia
Tel.: +357 22818456
Email: commissioner@dataprotection.gov.cy
Legal Framework
Country Role & Legal Framework
Role in exchange: Accessing personal data from your country of origin and providing access to your data to healthcare professionals in other countries.
Consent: Explicit consent is required prior to service provision.
Applicable legislation: The Electronic Health Law of 2019 - 59(I)/2019, The Application of Patients' Rights in Cross-Border Healthcare Law, and The Processing of Personal Data (Protection of the Individual) Law of 2001 - 138(I)/2001.
Access restrictions: You may restrict access to specific data under Regulation 12 of the Narcotic Drugs and Psychotropic Substances Law of 1977 - 29/1977.
Purpose of use: Therapeutic purposes, dispensing prescription pharmaceutical products, research, policy formulation, and other secondary uses (neha.org.cy/ethniko-simeio-epafis/).